I always dreamed of owning my own business. Now I do. How did I get here?
It all began when I was working as a “Manager” for another business that sold mostly auto sheepskin, some home wool products, some medical sheepskin products, and a steering wheel or seat belt cover here and there. My concern began when I saw the difference between when I dealt with customers and when the owner dealt with customers. He is a little old school and quite frankly a little harsh. Not my idea of how to provide “Customer Service” and build rapport with a potential customer. There were many occasions when customers told me that they did not like dealing with him. I would just smile and try to do my best to change their experience before we lost a customer.
One day, with no valid reasoning, I was told that I should not talk to my customers as much as I did and it upset me. I love talking to people. It was just me being me. It’s not like we had people flowing out the front door and I didn’t have the time to give someone a quality experience. I knew for a fact that the customers appreciated the conversation just as much as I did because many of them told me so. It’s in my nature to give customers the best Customer Service possible.
As time went on, I grew increasingly unhappy. I felt like my efforts to give the business a better Customer Service reputation was being looked at as unimportant and was met with resistance. As I sat there one day I was asking myself, “Why are people accepting this sort of treatment?” It was baffling to me and it still is. Why would someone pay a higher price than most other places, get treated substandard and still buy from this place. I thought things needed to change so I decided to do something about it. I started my own business. I started it on the basis of real Customer Service and what should be required and expected of a business in today’s economy. I now have the benefit of how, YOU, my customer has your buying experience. As a result of our efforts we have grown to be the #1 medical sheepskin supplier in the US. We are also the preferred supplier of many high end interior designers, celebrities, and a couple Billionaires (True Story). We offer a quality that cannot be purchased at Costco or other discount retailers. There truly is a difference with us and that IS what keeps people coming back.
Thanks in advance for your business and support!
We are a Veteran Owned & Operated Company.
God Bless the United States of America!