30-Day Money Back Guarantee
We want you to be fully satisfied with your purchase. If you are not completely satisfied with your purchase, you may return non-custom made items for a full refund (minus any shipping, handling or gift wrap charges) within 30 days of the original shipping date. The item must be in new, unused condition in original packaging with all paperwork, parts and accessories and shipped back to us in a shipping box, to ensure full credit.
PLEASE NOTE: There are no returns on Tailormade or Customized covers except for defects in materials or workmanship.
All purchases must receive pre-authorization from the factory before a return can be accepted. In the event an item or items are returned without pre-authorization a restocking fee of 25% will automatically be deducted from the refund providing the covers brand new, not altered, and we determine they can be resold. We reserve the right to not accept a pre-authorized return. If, for any reason, the covers are not accepted back by the factory, they will be held until customer provides return shipping payment information. If we are provided any misleading or false information in order for a pre-authorization number to be obtained we reserve the right to revoke authorization of the return and a credit or refund will not be given.
In the event there is a problem, the manufacturer will pay to have the covers returned to the factory to evaluate your complaint. In addition the manufacturer reserves the right to fix any problems or replace the covers at our discretion. Please remember, when ordering Tailor-made seat covers, you acknowledge on the order that you understand that Tailor-made covers cannot be returned for a refund. Every sheepskin seat cover is made by hand. If a manufacturer’s defect does in fact exist, it is usually always something small enough that it can be corrected and shipped back out to you the same day it comes back into our factory. This includes all of the Tailor-made series of car seat covers, Tailor-made armrests, Tailor-made headrests, Tailor-made console lid covers and any other Tailor-made (custom) products.
LOVEMYSHEEPSKIN.COM’s manufacturer’s use only the best Australian and New Zealand sheepskins, they are expensive, and the seat covers you want to order takes a team of 3 people between 2 hours and 6 hours to make, depending on the vehicle and style of seat.
Having problems installing the seat covers is not a reason to return them. In 95% of all cases where there have been problems, we are able to assist the customer with the installation over the phone, email or Skype. If, after having received assistance from our Installation staff, you are still not satisfied with the fit then we will ask that you email us a picture, (If you do not have a computer, please fax or text us the picture). With the assistance of a picture we may be able to see the problem and determine if it’s a factory issue or if the installation was not properly performed.
Please make sure that the color you choose is exactly the color you want. Colors may look different on different computer monitors depending on the monitors settings but the difference is usually not significant enough to cause an issue. This IS NOT an acceptable reason to return a custom-made product. Ready-made or Universal Superfits may be exchanged, assuming no alterations have been made, at the customers expense.
LoveMySheepskin.com reserves the right to make exceptions or add to this return policy without prior notice. A restocking fee of 25% may apply to any return at our discretion.
Please remember, the chances are that we have already installed covers similar to the ones you just purchased. If the vehicle is new when you placed your order, and we don’t have a pattern for it yet, we go to our local Dealerships and select the vehicle that is identical to yours and make the template (pattern)identical to your seats, head rests, consoles etc. After having made the templates, we make the covers, take them back to the Dealer and Install them on the car. If there is a problem we fix it, if not we ship it, either way we know the covers fits. With older vehicles, in many cases the covers have already been made hundreds of times so the fit is guaranteed. In the instance that a vehicle similar to yours is not readily available for us to make a pattern from we will provide you with a measurement chart to obtain the information we need to make a pattern.
We are here to help you and we value the fact that you chose our company for your sheepskin seat covers.