30-day Money Back Guarantee
Non-custom sheepskin pillows have a 30-day money back guarantee* through LoveMySheepskin.com. Product MUST be still new and in original packaging. No exceptions. In the event that the product does not meet these guidelines we will require that the postage costs needed to return the product back to you be paid prior to us returning the product to you. If you choose not to have the product returned you will have 14 days after we initially received your return to change your mind and have it sent back to you. If you need warranty service past the 30-day return policy, it will be provided as per the warranty and service guidelines provided by the actual manufacturer of the product. Warranty only applies to manufactured goods that are provided a warranty through the original manufacturer. Upon receipt of a pre-authorized return we will attempt to issue a refund, minus actual shipping costs paid by us and applicable restock fee, within 3 business days.
Exchanges: If you need to exchange a product for any reason, all shipping costs associated with the exchange will be the responsibility of the buyer.
All products must be pre-authorized BEFORE shipping back. All items sent back without a pre-authorization will not be given credit.
PLEASE NOTE: Custom-Made Sheepskin Pillows cannot be returned except for defects in the material or workmanship.
In the event there is a problem, LoveMySheepskin.com may pay to have the product returned to the factory to evaluate your complaint. In the event that the product was does not meet the guidelines of a manufacturer defect we will require that postage paid by us and return postage be paid to us prior to returning the product to you. In addition LoveMySheepskin.com reserves the right to fix any problems or replace the product at our discretion. Please remember, when ordering custom-made product, you acknowledge at the time of placing the order that you understand that custom-made orders cannot be returned for a refund.
We are here to help you, we value the fact that you chose our company for your sheepskin pillows. If you have any questions please email or call (310) 717-7758.
*20% Restocking fee may apply.
Shipping is non-refundable.
Return Policies are subject to change without notice.